FAQ and EXCHANGE POLICY

BABES CUSTOMER SERVICE

BABESANDFELINES@GMAIL.COM

DOES BABES AND FELINES ACCEPT RETURNS OR EXCHANGES?

Yes. But only exchanges. Please read the description and measurements carefully BEFORE purchasing, as we do not accept returns. 

WE DO NOT EXCHANGE FOR MADE TO ORDER  ITEMS (SADE COLLECTION, Vintage Collection

WE DO NOT EXCHANGE FOR NEW ARRIVALS 

WE DO NOT ACCEPT EXCHANGES ON SALE ITEMS or ITEMS PURCHASED DURING  A SALE. 

WE  DO NOT ACCEPT EXCHANGES ON UNDERGARMENTS, SWIM OR THONG BODYSUITS 

YOU MUST BE APPROVED FOR AN EXCHANGE BEFORE SENDING BACK YOUR PURCHASE OR THE ITEMS WILL BE SENT BACK TO YOU

EXCHANGES TAKE 3 WEEKS TO PROCESS. CUSTOMER PAYS FOR ALL SHIPPING FEES (RETURNS AND BACK TO THE CUSTOMER)

ONE EXCHANGE PER PURCHASE 

Notice of exchanges must be done within five days of customer receiving merchandise. Once shipped, we do not accept returns. If we receive no notice, the item will be returned back to you

If you want to exchange your previously purchased item and it is damaged, we will gladly exchange the product for something else on our website that is of equal or greater value. Please let us know immediately of any damages to the product.

If you are wanting to exchange your purchased item, your new selection must be equal or greater value of your original purchase. We do not honor refunds for exchanges. We do not exchange for brand new arrivals.

We require a tracking number on merchandise that is sent back to us and these items must be returned in the same condition that it was received.

WHEN YOU'RE PURCHASING DURING A SALE

Please be sure that all information is correct on your order before checking out.


  • Please be sure that you have chosen the correct size of the item you would like to purchase.
  • If you cancel your order, you will be charged a $10 restocking fee.
  • Please enter the promotional code that you would like to use BEFORE completing your order. This cannot be altered once the order is placed.
  • Please read all Holiday information listed on the site before you purchase.
  • There are no exchanges/returns on sale or promotional items.

 

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Please Note: BABES AND FELINES is not responsible for lost or stolen packages. In the rare event your package has been lost of stolen please visit your local post office or call 1800-ASK-USPS. By completing a purchase with BABES AND FELINES, you are agreeing to our shipping and delivery policy 

 

International Babes- BABES AND FELINES ships your packages through your carrier chosen at checkout. We do not collect duties or taxes and do not predict what your particular charges may be. All applicable customs and import duties and fees, taxes and any other  charges are the sold responsibility of the customer. Customs agents have the right to release or deny release of your package. 

HOW DO I CHECKOUT?

Checkout as a guest with Paypal and use your debit/credit card or check in as a Paypal user and complete a payment

YOU MUST PAY FOR RETURNING SHIPPING CHARGES

All of the information on the whereabouts of your package can be seen by using your tracking number

If you have any questions about any of the pieces, measurements, or conditions, please feel free to email me at babesandfelines@gmail.com so you can be sure of your purchase! We are open to ANY and ALL questions!

WHERE ARE THE SIZES?

The majority of our inventory are ONE SIZE FITS MOST pieces. Our pieces have fit from size 0 to size 20. Check out our Instagram for examples of customer pictures.

CLOTHING - INTERNATIONAL SINGLE SIZE CONVERSION

US 0 2 4 6 8 10 12 14
UK 4 6 8 10 12 14 16 18
EU 32 34 36 38 40 42 44 46

Any other questions? Send us an email! babesandfelines@gmail.com